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He came and looked at it for the initial visit. He figured out what the problem was — there is a collection pan inside the vent directly over the furnace which catches compressor condensation and pipes it to an outflow pump: this pan was tilted in the wrong direction, away from the pipe to the out flow pump. He said he would need more materials and more time to fix it and we set up appointment for the next day — he came with the materials and in about an hour he had accessed the pan and re-aligned it. The[...]

- Timothy J.
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